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Big Consulting Firm Expertise
& Methodologies without the Big Price Tag.

Change Management

Change is difficult. HDS can help your people embrace change instead of resisting it.

Customer Experience

Truly understand your customers and incorporate customer experience best practices into your organization.

Process Improvement

Improve your business processes to reach new levels of efficiency, productivity, alignment and profitability.

Training & eLearning

Increase your people’s effectiveness and your organization’s compliance with HDS’s suite of training and eLearning.

Big Consulting Firm Expertise
& Methodologies without the Big Price Tag.

Our Services

Change management
Customer Experience
Process Improvement
Training & eLearning

News

Training Effectiveness – A Quality by Design Approach

In the role of a consultant, you have the benefit of seeing what works well across your client base and their shared common pain points. Because of this perspective, I’m often invited onto a project to provide guidance on best practices and practical advice on how to avoid the common pain points.

Founder of HDS Consulting in Lehigh Valley PA

Holly DeIaco-Smith

Founder, HDS Consulting

Events

  • Tue
    29
    Jan
    2019

    Consulting 101 for Women

    4:15 amLehigh University - Bethlehem, PA

    This interactive discussion will introduce Lehigh University students to the field of management consulting. Holly Deiaco-Smith will co-lead this discussion with fellow management consultant Kirsten Morasco. Together they will discuss:

    1. What is management consulting?
    2. Why is it important?
    3. What skills are needed for consulting?
    4. How do you get those skills?
    5. What are ways students can prepare for this field?
    6. Why do women make great consultants?
    7. What are some of the challenges women face in consulting?
  • Tue
    12
    Feb
    2019
    Wed
    13
    Feb
    2019

    Soft Skills Development for Clinical Research Professionals

    8:30 - 5:00Convene - Boston, MA
    In an environment that is ever changing with organizational mergers, role revisions, and an emphasis on risk-based oversight approaches, the need for better communication skills and comfort with change is essential. It is during these times of change that leaders emerge. What are the skills that differentiate a leader?
    The aim of this course is to present the concept of the Highly Effective Clinical Research Professional as a model for transforming the way you work. In this two-day course that is jam-packed with interactive activities, knowledge sharing and practical tips you can start doing right away, you will:
    • Identify and utilize soft skill techniques which will increase your effectiveness with key stakeholders
    • Advance and develop your skills as Clinical Research Professionals
    This course also includes a Myers-Briggs Type Indicator component, enabling participants to increase their self-awareness and reduce instances where they might take things personally
  • Tue
    26
    Feb
    2019
    Wed
    27
    Feb
    2019

    The Highly Effective CRA - Soft Skills for Taking Your Work to the Next Level

    8:30 - 5:00Solomar - San Diego, CA

    Register

    Training for the CRA who wants to build upon their existing communication, problem solving, and conflict resolution skills, increasing their effectiveness at study sites.

  • Tue
    12
    Mar
    2019
    Wed
    13
    Mar
    2019

    Practical Problem Solving for the Clinical Professional

    8:30 - 5:00Hilton Union Square - San Francisco, CA

    Register

    Twenty-first century leaders are problem solvers. But how do successful leaders get from point A: Identifying a problem exists to point B: The problem is solved? The answer is: Very carefully, especially when they don’t have authority over budget. This highly interactive, practical course presents participants with best practice methodologies and key tools and techniques to help them take a problem from root cause analysis, to creating a cost-benefit analysis, to crafting a compelling story in an effort to obtain funding. Participants will have the opportunity to work on their own work-related problem during several activities. Participants will leave with a partially completed business case for their solution as well as the benefit of hearing first-hand accounts of practical solutions from other participants.

  • Tue
    09
    Apr
    2019
    Wed
    10
    Apr
    2019

    Soft Skills Development for Clinical Research Professionals

    8:30 - 5:00Solomar - San Diego, CA
    In an environment that is ever changing with organizational mergers, role revisions, and an emphasis on risk-based oversight approaches, the need for better communication skills and comfort with change is essential. It is during these times of change that leaders emerge. What are the skills that differentiate a leader?
    The aim of this course is to present the concept of the Highly Effective Clinical Research Professional as a model for transforming the way you work. In this two-day course that is jam-packed with interactive activities, knowledge sharing and practical tips you can start doing right away, you will:
    • Identify and utilize soft skill techniques which will increase your effectiveness with key stakeholders
    • Advance and develop your skills as Clinical Research Professionals
    This course also includes a Myers-Briggs Type Indicator component, enabling participants to increase their self-awareness and reduce instances where they might take things personally
  • Wed
    05
    Jun
    2019
    Thu
    06
    Jun
    2019

    Practical Problem Solving for the Clinical Professional

    8:30 - 5:00Convene Cira Centre - Philadelphia, PA

    Register

    Twenty-first century leaders are problem solvers. But how do successful leaders get from point A: Identifying a problem exists to point B: The problem is solved? The answer is: Very carefully, especially when they don’t have authority over budget. This highly interactive, practical course presents participants with best practice methodologies and key tools and techniques to help them take a problem from root cause analysis, to creating a cost-benefit analysis, to crafting a compelling story in an effort to obtain funding. Participants will have the opportunity to work on their own work-related problem during several activities. Participants will leave with a partially completed business case for their solution as well as the benefit of hearing first-hand accounts of practical solutions from other participants.

  • Wed
    12
    Jun
    2019
    Thu
    13
    Jun
    2019

    The Highly Effective CRA - Soft Skills for Taking Your Work to the Next Level

    8:30 - 5:00Convene Cira Centre - Philadelphia, PA

    Register

    Training for the CRA who wants to build upon their existing communication, problem solving, and conflict resolution skills, increasing their effectiveness at study sites.