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Big Consulting Firm Expertise
& Methodologies without the Big Price Tag.

Change Management

Change is difficult. HDS can help your people embrace change instead of resisting it.

Customer Experience

Truly understand your customers and incorporate customer experience best practices into your organization.

Process Improvement

Improve your business processes to reach new levels of efficiency, productivity, alignment and profitability.

Training & eLearning

Increase your people’s effectiveness and your organization’s compliance with HDS’s suite of training and eLearning.

Big Consulting Firm Expertise
& Methodologies without the Big Price Tag.

Our Services

Change management
Customer Experience
Process Improvement
Training & eLearning

News

Training Effectiveness – A Quality by Design Approach

In the role of a consultant, you have the benefit of seeing what works well across your client base and their shared common pain points. Because of this perspective, I’m often invited onto a project to provide guidance on best practices and practical advice on how to avoid the common pain points.

Founder of HDS Consulting in Lehigh Valley PA

Holly DeIaco-Smith

Founder, HDS Consulting

Events

  • Tue
    13
    Nov
    2018
    Wed
    14
    Nov
    2018

    Practical Problem Solving for the Clinical Professional

    8:30 - 5:00Convene Cira Centre - Philadelphia, PA

    Register

    Twenty-first century leaders are problem solvers. But how do successful leaders get from point A: Identifying a problem exists to point B: The problem is solved? The answer is: Very carefully, especially when they don’t have authority over budget. This highly interactive, practical course presents participants with best practice methodologies and key tools and techniques to help them take a problem from root cause analysis, to creating a cost-benefit analysis, to crafting a compelling story in an effort to obtain funding. Participants will have the opportunity to work on their own work-related problem during several activities. Participants will leave with a partially completed business case for their solution as well as the benefit of hearing first-hand accounts of practical solutions from other participants.

  • Tue
    04
    Dec
    2018
    Wed
    05
    Dec
    2018

    The Highly Effective CRA - Soft Skills for Taking Your Work to the Next Level

    8:30 - 5:00Convene Cira Centre - Philadelphia, PA

    Register

    Training for the CRA who wants to build upon their existing communication, problem solving, and conflict resolution skills, increasing their effectiveness at study sites.