Training Courses: Customer Experience

With over 20 years of usability, customer focus and user experience expertise, HDS is a leader in the field of Customer Experience training. These training courses will help you and your teams think differently about the experiences you create through both strategic and tactical interactions with your customers.

HDS Consulting Customer Life Cycle

A few of our most popular customer experience-related courses are:

Customer Service Basics

This introductory course covers the following:

  • Customer Service, Customer Focus & Customer Experience
  • The Customer Service Representative’s role in Customer Focus & the Customer Experience
  • Tips and Techniques
    • Greeting
    • Demonstrating a desire to help
    • Providing options
    • Critical Thinking
    • Empowerment
    • Escalation
    • Extending the relationship

This course may be customized for your organization’s needs.

Defining Your Team’s Customer Experience

Simply defined, customer experience (CX) is how customers perceive their interactions with your company. Creating great customer experience, however, is not quite as simple. HDS Consulting is now offering Defining Your Team’s Customer Experience, a highly interactive one-day training course that will teach you how to truly understand your customers and incorporate customer experience best practices into your organization. After all, the better the customer experience, the more satisfied your customers will be.